Terms of Service

Last Updated: December 24, 2025

1. Acceptance of Terms

By accessing or using our errand service and online marketplace platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Our platform provides:

• Errand services including delivery, pickup, and shopping assistance ("Help Me Send/Get" and "Help Me Buy")
• Online marketplace for goods and services
• Connection between users and service providers (riders)
• Payment processing and transaction management
• Real-time location tracking for deliveries
• Membership and rewards programs

3. User Accounts

3.1 Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• You agree to notify us immediately of any unauthorized use of your account

3.2 Account Types

• User Account: For customers requesting services
• Rider Account: For service providers delivering orders (subject to additional requirements)

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, illegal, or harmful activities.

4. User Responsibilities

4.1 Prohibited Activities

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or illegal content
• Harass, abuse, or harm other users or riders
• Engage in fraudulent transactions or payment disputes
• Manipulate ratings, reviews, or the rewards system
• Use automated systems to access the Service without authorization
• Interfere with or disrupt the Service's infrastructure

4.2 Content Standards

• You are responsible for all content you submit through the Service
• Content must be accurate and not misleading
• You grant us a license to use, display, and distribute your content as necessary to provide the Service

5. Errand Services

5.1 Service Types

• Help Me Send/Get: Delivery and pickup services between specified locations
• Help Me Buy: Shopping and delivery services for requested items

5.2 Order Placement

• All service requests must include accurate pickup/delivery addresses and item descriptions
• Prohibited items include illegal goods, hazardous materials, and items restricted by law
• We reserve the right to refuse service for any order

5.3 Pricing and Fees

• Service fees are calculated based on distance, item type, and service demand
• Prices are displayed before order confirmation
• Additional fees may apply for waiting time, tolls, or special handling
• All prices are in the local currency

5.4 Order Cancellation

• Users may cancel orders before rider acceptance with no penalty
• Cancellations after rider acceptance may incur fees
• Riders may cancel orders for safety or legitimate reasons

6. Marketplace Transactions

6.1 Product Listings

• Product information is provided by merchants
• We do not guarantee the accuracy of product descriptions
• Actual products may vary from images or descriptions

6.2 Purchase and Payment

• All sales are final unless otherwise stated by the merchant
• Payment is processed through our integrated payment gateway
• You authorize us to charge your selected payment method

6.3 Returns and Refunds

• Return policies are determined by individual merchants
• Refund requests must be submitted within the specified timeframe
• We reserve the right to investigate and mediate disputes

7. Payment Terms

7.1 Payment Methods

• We accept credit/debit cards, mobile payments (KBZPay), and other approved methods
• You represent that you are authorized to use the payment method provided

7.2 Payment Processing

• Payments are processed securely through third-party payment processors
• We do not store complete credit card information
• You are responsible for all charges incurred through your account

7.3 Pricing Errors

We reserve the right to correct pricing errors and cancel orders affected by such errors.

8. Membership and Rewards

8.1 Membership Tiers

• Different membership levels offer varying benefits and privileges
• Membership status is determined by usage and spending

8.2 Points and Rewards

• Points are earned through purchases and service usage
• Points may be redeemed according to program rules
• Points have no cash value and are non-transferable
• We may modify or terminate the rewards program at any time

8.3 Coupons and Promotions

• Promotional offers are subject to specific terms and expiration dates
• Coupons cannot be combined unless explicitly stated
• We reserve the right to limit or cancel promotions

9. Location Services

By using our Service, you consent to:

• Real-time location tracking during active orders
• Use of Google Maps and related location services
• Sharing of location data with assigned riders during delivery
• Storage of location history for service improvement

You may disable location services, but this may limit Service functionality.

10. Intellectual Property

10.1 Our Rights

All content, trademarks, logos, and intellectual property related to the Service are owned by us or our licensors.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes.

10.3 Restrictions

You may not copy, modify, distribute, sell, or exploit any part of the Service without our express written permission.

11. Third-Party Services

Our Service integrates with third-party services including:

• Payment processors (KBZPay and others)
• Mapping services (Google Maps)
• SMS verification providers
• Analytics and advertising platforms

We are not responsible for third-party services and their respective terms apply.

12. Disclaimers and Limitations of Liability

12.1 Service "As Is"

12.2 No Guarantee

We do not guarantee:

• Uninterrupted or error-free service
• Accuracy of information provided by users or merchants
• Availability of riders or delivery timeframes
• Quality of goods or services provided by third parties

12.3 Limitation of Liability

12.4 Jurisdictional Limitations

Some jurisdictions do not allow certain liability limitations. In such cases, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of the Service
• Your violation of any rights of another party
• Your content or conduct

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the jurisdiction where we operate.

14.2 Informal Resolution

We encourage you to contact our support team to resolve disputes informally before pursuing legal action.

14.3 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration, except where prohibited by law.

14.4 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions, except where prohibited by law.

15. Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes through:

• In-app notifications
• Email notifications
• Updates to the "Last Updated" date

Continued use of the Service after changes constitutes acceptance of the modified Terms.

17. Termination

17.1 By You

You may terminate your account at any time through the app settings or by contacting support.

17.2 By Us

We may suspend or terminate your access to the Service:

• For violation of these Terms
• For fraudulent or illegal activity
• For extended inactivity
• At our discretion with or without cause

17.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• Outstanding obligations survive termination
• Accumulated points and benefits may be forfeited
• We may retain certain information as required by law or legitimate business purposes

18. General Provisions

18.1 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service.

18.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

18.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

18.4 Assignment

You may not assign or transfer these Terms. We may assign these Terms without restriction.

18.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

19. Contact Information

For questions about these Terms, please contact us:

• Company Name: MYANMAR A PLUS CO.,LTD
• Email: myanmaraplus44@gmail.com
• Address: Pyin Oo Lwin Heading Road, Thambataw Village, Patheingyi Township, Mandalay Region, Myanmar 05011
• Phone: +95 9883336682 / +95 9795580222