Privacy Policy
Last Updated: December 24, 2025
1. Introduction
This Privacy Policy describes how we ("we," "us," or "our") collect, use, disclose, and protect your personal information when you use our errand service and online marketplace platform ("Service"). We are committed to protecting your privacy and ensuring transparency about our data practices.
By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you provide when using our Service:
- Account Information: Name, phone number, email address, password, profile picture
- Profile Information: User preferences, delivery addresses, payment methods
- Order Information: Pickup and delivery locations, item descriptions, delivery instructions, recipient information
- Payment Information: Payment card details (processed securely through third-party payment processors), billing address, transaction history
- Communications: Messages sent through our platform, customer support inquiries, ratings and reviews, feedback
- Identity Verification (Riders): Government-issued ID, driver's license, vehicle registration, background check information
2.2 Information Collected Automatically
When you use our Service, we automatically collect certain information:
- Location Data: Real-time GPS location during active orders, delivery routes, location history, frequently used addresses
- Device Information: Device type, operating system, unique device identifiers, mobile network information, IP address
- Usage Data: App features used, pages viewed, time spent on the app, search queries, order history, click patterns
- Log Data: Access times, app crashes, system activity, hardware settings
- Cookies and Similar Technologies: Session identifiers, analytics cookies, preference cookies
2.3 Information from Third Parties
We may receive information from third-party sources:
- Social Media: Profile information if you connect your social media account
- Payment Processors: Transaction verification and fraud prevention data
- Marketing Partners: Advertising campaign performance data
- Public Sources: Publicly available information for verification purposes
- Background Check Providers (Riders): Criminal record checks, driving history
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- Process and fulfill orders
- Connect users with riders for delivery services
- Facilitate payment processing
- Provide real-time order tracking
- Send order status notifications and updates
- Handle customer support inquiries
3.2 Service Improvement
- Analyze usage patterns and trends
- Develop new features and functionality
- Optimize app performance and user experience
- Conduct research and analytics
- Test and troubleshoot technical issues
3.3 Safety and Security
- Verify user identity and prevent fraud
- Screen and approve rider applications
- Monitor and prevent prohibited activities
- Investigate and resolve disputes
- Comply with legal obligations
- Protect against security threats
3.4 Communications
- Send transactional messages (order confirmations, receipts)
- Provide customer support responses
- Send promotional offers and marketing communications (with your consent)
- Notify you of Service updates and changes
- Request feedback and reviews
3.5 Personalization
- Customize your app experience
- Provide personalized recommendations
- Remember your preferences and settings
- Display relevant promotions and offers
3.6 Legal and Compliance
- Comply with legal requirements and regulations
- Respond to legal requests and court orders
- Enforce our Terms of Service
- Protect our rights and property
4. How We Share Your Information
We share your information in the following circumstances:
4.1 With Riders and Users
- User name, phone number, and delivery address shared with assigned riders
- Rider name, phone number, photo, and real-time location shared with users during delivery
- Order details necessary to complete the service
4.2 With Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment Processors: KBZPay and other payment gateways for transaction processing
- Cloud Hosting: Data storage and server infrastructure providers
- SMS Services: Verification code and notification delivery
- Mapping Services: Google Maps for location and routing services
- Analytics Providers: Usage analytics and app performance monitoring
- Customer Support: Help desk and support ticket management
- Background Check Providers: Rider verification services
4.3 For Legal Reasons
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Investigate and prevent fraud, security issues, or illegal activities
- Protect the rights, property, and safety of our users, employees, or the public
4.4 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.5 With Your Consent
We may share your information with third parties when you provide explicit consent.
4.6 Aggregated and De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes.
5. Location Data
Location data is essential to our Service. Here's how we use it:
5.1 Collection Methods
- GPS: Precise location from your device's GPS sensor
- Wi-Fi and Cell Tower Data: Approximate location when GPS is unavailable
- IP Address: General location information
- Manual Entry: Addresses you provide for pickup and delivery
5.2 How We Use Location Data
- Match users with nearby riders
- Calculate delivery fees and estimated arrival times
- Provide turn-by-turn navigation to riders
- Enable real-time order tracking for users
- Verify order completion at correct locations
- Improve route optimization and delivery efficiency
- Detect and prevent fraudulent activities
5.3 Location Data Retention
- During Active Orders: Real-time location is collected continuously
- After Order Completion: Location history is retained for dispute resolution, analytics, and service improvement
- When App is Closed: Background location collection only occurs for riders with active deliveries
5.4 Your Location Choices
- You can disable location services in your device settings, but this will significantly limit Service functionality
- Users cannot place orders without providing delivery addresses
- Riders must enable location services to accept and complete deliveries
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
6.1 Security Measures
- Encryption: Data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption
- Access Controls: Strict access controls limit employee access to personal information
- Secure Storage: Payment card data is tokenized and not stored on our servers
- Regular Audits: Security assessments and vulnerability testing
- Monitoring: Continuous monitoring for suspicious activities
- Authentication: Strong password requirements and optional two-factor authentication
6.2 Your Responsibility
- Keep your account credentials confidential
- Use a strong, unique password
- Log out of shared devices
- Notify us immediately of any unauthorized access
6.3 Limitations
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:
| Data Type |
Retention Period |
| Account Information |
Until account deletion + 90 days |
| Order History |
7 years (for legal and tax purposes) |
| Payment Information |
As required by payment processors and financial regulations |
| Location Data |
1 year from order completion |
| Customer Support Records |
3 years from last interaction |
| Marketing Communications |
Until opt-out + 30 days |
| Analytics and Usage Data |
2 years (or aggregated indefinitely) |
After the retention period, we will securely delete or anonymize your information. Some information may be retained longer if required by law or for legitimate business purposes.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
8.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a structured, machine-readable format
8.2 Correction and Update
- Correct inaccurate or incomplete information
- Update your profile and account settings
8.3 Deletion
- Request deletion of your account and associated data
- Note: Some information may be retained as required by law or for legitimate business purposes
8.4 Opt-Out Rights
- Marketing Communications: Unsubscribe from promotional emails via the link provided or in app settings
- Push Notifications: Disable in your device settings
- SMS Messages: Reply STOP to opt-out of non-transactional messages
- Cookies: Manage cookie preferences in your browser settings
8.5 Restriction and Objection
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests
8.6 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: myanmaraplus44@gmail.com
- In-App: Settings > Privacy > Data Rights
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
9. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information receives an adequate level of protection, including:
- Standard contractual clauses approved by regulatory authorities
- Ensuring third-party service providers have adequate data protection measures
- Compliance with applicable data transfer regulations
11. Third-Party Links and Services
Our Service may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing any information.
12. Google Maps Integration
Our Service uses Google Maps Platform services. Your use of Google Maps features is subject to:
Google may collect and process location and usage data through their services.
13. Cookies and Tracking Technologies
13.1 Types of Cookies We Use
- Essential Cookies: Required for Service functionality (login, session management)
- Analytics Cookies: Help us understand how users interact with the Service
- Preference Cookies: Remember your settings and preferences
- Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness
13.2 Managing Cookies
You can control cookies through:
- Browser settings (block all cookies, third-party cookies only, or receive notifications)
- Mobile device settings for advertising identifiers
- Opt-out tools provided by advertising networks
Note: Disabling certain cookies may limit Service functionality.
14. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
14.1 Categories of Information Collected
We collect the categories of personal information described in Section 2 of this Privacy Policy.
14.2 Your CCPA Rights
- Right to Know: Request information about the personal information we collect, use, and disclose
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
14.3 Exercising Your Rights
Submit a verifiable consumer request by:
- Email: myanmaraplus44@gmail.com
- Phone: +95 9883336682 / +95 9795580222
- In-App: Settings > Privacy > Data Rights
14.4 Authorized Agent
You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.
15. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
15.1 Legal Basis for Processing
We process your personal information based on:
- Contract Performance: Processing necessary to provide the Service
- Legitimate Interests: Fraud prevention, service improvement, marketing
- Consent: Where you have provided explicit consent
- Legal Obligations: Compliance with applicable laws
15.2 Your GDPR Rights
In addition to the rights in Section 8, you have the right to:
- Lodge a complaint with your local data protection authority
- Withdraw consent at any time (where processing is based on consent)
- Data portability for information provided under contract or with consent
15.3 Data Protection Officer
Contact our Data Protection Officer at: myanmaraplus44@gmail.com
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated Privacy Policy with a new "Last Updated" date
- Sending you an in-app notification
- Sending an email to your registered email address
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company Name: MYANMAR A PLUS CO.,LTD
- Email: myanmaraplus44@gmail.com
- Address: Pyin Oo Lwin Heading Road, Thambataw Village, Patheingyi Township, Mandalay Region, Myanmar 05011
- Phone: +95 9883336682 / +95 9795580222
- Data Protection Officer: myanmaraplus44@gmail.com
We will respond to your inquiry within 30 days.